Legal
Privacy Policy
How Voyekat collects, uses, stores, and protects your information when you use our seller platform for mobile top-ups and related services.
Last updated: November 27, 2025
At Voyekat, a brand of Transup Tech LLC, we value your privacy. This policy explains our practices for data collection, processing, storage, and your rights as a user of our services.
Information We Collect
To provide services and a secure experience, we collect several types of information.
Personal information
Name, email, phone, date of birth, and billing address used for account creation, identity verification, transactions, compliance, and fraud protection.
Payment information
Payment details and transaction history needed for transfers, top-ups, and wallet funding. Payment data is protected with industry-standard encryption.
Device and usage data
IP address, device type, browser, login times, and feature usage to improve the product and help detect suspicious activity.
Cookies and tracking
Cookies and similar technologies help remember preferences, measure performance, and (with consent) support marketing.
How We Use Your Information
We use your information to:
- Process and manage top-ups, transfers, and wallet funding
- Verify identity and meet AML / KYC requirements
- Send account, transaction, and support communications
- Improve services, features, and reliability
- Prevent fraud and meet legal or regulatory duties
- Personalize the experience where appropriate
Data Security
We use encryption in transit, secure infrastructure, access controls, monitoring, and staff practices designed to protect your data. No system is perfectly secure. Use a strong password, enable extra protections when available, and never share your credentials.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your personal data, and to withdraw consent where processing is based on consent.
To exercise these rights, email privacy@voyekat.com or use account settings. We aim to respond within 30 days.
Data Retention
We keep data while your account is active and as needed to provide services. Transaction records may be retained for several years to meet tax, accounting, and regulatory requirements. After an account is closed, we delete or anonymize personal data when it is no longer required, except where law requires retention.
Policy Updates
We may update this policy to reflect product, legal, or operational changes. We will post updates with a revised date and, for significant changes, notify you by email or in-app notice when appropriate. Continued use after an update means you accept the revised policy.
International Transfers
Your information may be processed outside your country of residence. Where required, we use appropriate safeguards and comply with applicable privacy laws for those transfers.
Contact
Questions about this policy or your data can be sent to our privacy team. Voyekat is a brand of Transup Tech LLC.
- Support: support@voyekat.com
- Privacy: privacy@voyekat.com
- Phone: +1 904 749 2223
Also see our Terms of Use.