Privacy Policy
Your Privacy is Our Priority
Welcome to Voyekat
At Voyekat, we value your privacy and are committed to protecting the personal data you share with us. This privacy policy outlines how we collect, use, store, and protect your information when you use our services to send money, top-up mobile accounts, and access our platform.
We understand that your personal information is valuable and deserves the highest level of protection. This comprehensive policy explains our practices regarding data collection, processing, storage, and your rights as a user of our services.
1. Information We Collect
To provide you with our services and ensure a secure, personalized experience, we collect various types of information:
Personal Information
We collect personal details such as your full name, email address, phone number, date of birth, and billing address to create your account, verify your identity, and process your transactions. This information is essential for compliance with regulatory requirements and to protect against fraud.
Payment Information
We collect payment information such as credit/debit card details, bank account numbers, and transaction history to process money transfers, mobile top-ups, and other financial services.
Device and Usage Data
We collect data on how you interact with our platform, including your IP address, device type, operating system, browser type, browsing behavior, login timestamps, and feature usage patterns to improve functionality and enhance user experience.
- Helps us detect suspicious activities and prevent fraud
- Enables us to optimize performance across different devices
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor how you use our platform, personalize your experience, remember your preferences, and analyze usage trends. This helps us enhance the user interface and offer tailored services.
Types of cookies we use:
2. How We Use Your Information
The information we collect is used for several important purposes to provide you with secure, efficient, and personalized services:
Transaction Processing
Process and manage your money transfers, mobile top-ups, bill payments, and all financial transactions securely.
Identity Verification & Compliance
Verify your identity and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Communication & Support
Communicate with you regarding your account, transactions, promotional offers, and customer service inquiries.
Service Improvement
Improve our services, develop new features, analyze usage patterns, and enhance your overall user experience.
Legal Compliance & Fraud Prevention
Comply with legal obligations, detect and prevent fraud, money laundering, and meet regulatory reporting requirements.
Personalization
Personalize your experience, recommend relevant services, and tailor our platform to your preferences and usage patterns.
3. Data Security & Protection
We implement robust security measures to protect your personal information and ensure the integrity and confidentiality of your data. Your security is our top priority.
Our Security Measures Include:
256-bit SSL/TLS Encryption
All data transmitted between your device and our servers is encrypted
Secure Data Centers
Your information is stored in ISO-certified, geographically distributed facilities
Multi-Factor Authentication
Additional layers of security to protect your account access
Regular Security Audits
Third-party penetration testing and vulnerability assessments
Fraud Detection Systems
Advanced AI-powered monitoring for suspicious activities
Employee Training
All staff undergo regular security and privacy training
Important: While we implement industry-leading security measures, no system is 100% secure. We encourage you to use strong passwords, enable two-factor authentication, and never share your login credentials with anyone.
4. Your Privacy Rights
As a user, you have comprehensive rights regarding your personal information. We respect these rights and make it easy for you to exercise them:
Right to Access
You have the right to access the personal data we hold about you, including transaction history, account information, and how your data is being used. Request a copy of your data at any time.
Right to Correction
You can request corrections to any inaccurate or incomplete data. We'll update your information promptly and notify you of the changes.
Right to Deletion (Right to be Forgotten)
You can request the deletion of your personal data, subject to any legal obligations we may have to retain it for compliance, fraud prevention, or contractual purposes.
Right to Withdraw Consent
You can withdraw your consent for processing your data at any time, subject to applicable laws and regulations. This includes marketing communications and optional data processing.
Right to Object (Marketing Opt-out)
You can object to the processing of your data for direct marketing purposes at any time. Unsubscribe from promotional emails or contact us to update your preferences.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another service provider.
To exercise your rights: Contact us at privacy@voyekat.com or through your account settings. We'll respond to your request within 30 days.
5. Data Sharing
Voyekat may share your information with third-party service providers and partners in the following cases:
Payment Processing: With payment gateways, banks, and financial institutions to process your transactions securely.
Legal Compliance: With law enforcement, regulators, or authorities when required by law or to protect our legal rights.
Service Partners: With trusted partners offering mobile top-ups, bill payments, and other services integrated into our platform.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We never sell your personal data to third parties for marketing purposes.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected.
Active Accounts
Data retained while your account is active and for service provision
Legal Requirements
Transaction records kept for 5-7 years for tax, accounting, and regulatory compliance
Closed Accounts
Most personal data deleted within 90 days, except where legal retention is required
When your data is no longer needed, we securely dispose of it using industry-standard deletion methods including data wiping, destruction, and anonymization.
7. Policy Updates
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs.
All changes will be posted on this page with an updated effective date
We'll notify you of significant updates via email or in-app notifications
Continued use after updates constitutes acceptance of the new policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence.
We ensure adequate safeguards are in place for international data transfers
We comply with GDPR, CCPA, and other applicable data protection regulations
Standard contractual clauses are used with international service providers
Contact Our Privacy Team
If you have any questions or concerns about our Privacy Policy or the data we hold about you, we're here to help. Our dedicated privacy team is available to assist you.
Other Channels
Phone: +1-800-123-4567
Website: www.voyekat.com
Address: 123 Tech Avenue, Jacksonville, FL 32204, USA
We aim to respond to all privacy requests within 30 days. For urgent matters, please mark your email as "Urgent Privacy Request."